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Do You Have Questions About Paying Your Fees? We Have Answers

You Will Be Dropped From Your Spring Classes If You Have Not Paid Your Fees By Jan. 7.

San Mateo County Community College District
Fee Payment
Questions and Answers

Q: Why must I pay my fees at the time of registration?

San Mateo County Community College District policy requires students to pay all fees at the time of enrollment. The policy states that students will be dropped from classes for non-payment of fees. If students are unable to pay their fees, they should apply for federal financial aid, apply for the Board of Governors Fee Waiver, or enroll in an inexpensive payment plan offered by Sallie Mae in order to prevent being dropped from classes.

When must I pay my fees?

All fees are due at the time of registration. You may either pay by credit card, check or cash. Students are assessed enrollment, health, student body, student representation, student union (Skyline) and in some cases, instructional materials fees. You are responsible for paying all your fees in order to prevent being dropped from classes for non-payment.

Q: What should I do if I can’t afford to pay my fees at the time of registration?

You should apply for financial aid, by filling out the FAFSA (, apply for a Board of Governor’s Fee Waiver, or sign up for a payment plan (the district payment plan is administered by Sallie Mae) to spread your payments out during the semester.

Q: What happens if all my fees aren’t paid by the established dates that the drops for non-payment occur and I didn’t apply for a payment plan , apply for financial aid, or indicate that my fees are paid for by a third party?

You will be dropped from your classes for non-payment of fees at midnight on January 7, 2013.
One week before the start of the spring term, students will be dropped for non-payment at midnight on the day following their registration. These daily drops will begin on January 8 for the spring, 2013 term.

Q: What happens if I only owe $1.00 at the time of the deadline for paying fees? Will I still be dropped from my classes?

Yes. Students must have paid all their fees in full, applied for financial aid, enrolled in a payment plan, or indicated that their fees are paid for by a third party in order not to be dropped by the established deadlines.

Q: What happens if I initially paid my fees in full, but make changes in my schedule resulting in additional fees owed?

Students will be dropped for non-payment at midnight on the day following their registration. You will only be dropped from those courses for which payment has not been made.

Q: What happens if I’ve been dropped from my classes for non-payment?

If you are dropped from your classes for non-payment, you will need to try to re-enroll in the classes you were originally enrolled in or select other classes. If you believe you were dropped in error because you 1) paid all your fees, 2) filed a FAFSA or a Board of Governors Grant,  3) enrolled in a payment plan or 4) have your fees paid for by a third party, contact the Admissions Office, Building 9, First Floor. They will assist you in completing a petition to appeal the dropping from classes.

Q: How do I enroll in a payment plan?

After you register for your classes in WebSMART, follow the link to “Payment Plan.” You’ll then be provided additional information about how to complete your enrollment. If you only use cash, you will not be able to participate in the payment plan.

Q: What are the costs associated with the payment plan?

 A summary of all the fees associated with the payment plan is listed below.

Fees payable by students who sign up for the payment plan
Description of Fee
Sign-up fee
$          20
$20 per semester.
Late Fee
 $          10
$10 for each late payment, maximum is $20 and plan is canceled when payment is late for the second time.
$          15
$15 for each check returned due to non-sufficient fund in the bank account.
$           -  
No interest will be assessed for any balance on the payment plan.


Q: How do I make payments?

You can make payment plan payments via paper check, electronic debit from your checking or savings account, and credit cards. You will make all payments directly to Sallie Mae, not to the Cashiers offices.  If you only use cash, you will not be able to participate in the payment plan.

Q: Is there any minimum amount I need to owe in order to sign up for a payment plan?

Yes, you must owe at least $50 in order to sign up for a payment plan.

Q: What if I add or reduce my total unit load such that my payment plan balances changes?

You must contact Sallie Mae to inform them that your fee balance has changed. They can assist you in adjusting your payment plan up or down.  You can contact Sallie Mae at

Q: What if I decide that I want to pay off my plan balance early?

You must provide payment to Sallie Mae in order pay off your plan.

Q: What if I default on my payment plan?

If you default on your payment plan, you will have a hold placed on your record in April and you will not be able to register for any subsequent terms until the balance is paid in full. You will not be able to request official transcripts until your fees have been paid in full. In addition, you will be sent to collections for the outstanding fees owed to the college. If you pay your outstanding balance and enroll in a subsequent term, you will be able to sign up for another payment plan.

Q: Who should I contact if I have a question about my payment plan?

You can log in to the Sallie Mae website which will take you directly to “Manage Your Account”. You will need your Sallie Mae Account Number, provided to you when you initially enrolled in the payment plan in order to manage your account. If you have forgotten this number, contact Sallie Mae Customer Service directly at 1-800-635-0120. Agents are available Monday through Friday from 7 am to 8 pm Central Time.

Mailing Address for Check Payments

Sallie Mae
PO Box 11953
Newark, NJ 07101-4953
Q: Can I sign up for a payment plan at any time during the semester?

There will be a deadline date established each semester. After that date you will not be able to sign up for a payment plan. (See website for date.) The later that you sign up for the plan, the fewer payments you’ll make but the amounts will be larger.

Q: When will my last payment on my payment plan be due for the spring, 2013 semester?

The last payment date is April 5, 2013. You must have a $0 balance at that time in order to register for the next semester.

Q: Do I have to be determined eligible for financial aid in order not to be dropped from my classes by the deadline?

No. If you file a FAFSA within five business days of the drop date you will not be dropped. You should plan to file no later than January 2, 2013. Subsequent to these dates, you should contact Financial Aid to determine if your financial aid application can be processed prior to the rolling drops for non-payment that will occur each Wednesday.

Q: I have applied for and received a Board of Governor’s Grant (BOGG) waiver.  Will this fee waiver cover all my fees? 

No, the BOGG only covers enrollment fees. It does not cover additional fees you are assessed (e.g. health fee, student body fee, student representation fee, instructional materials fees, student union fee, etc.) If you cannot pay these additional fees, you are encouraged to apply for federal financial aid by filling out the FAFSA ( While you will not be dropped if you file a BOGG, you are responsible for the additional fees. Failure to pay any remaining balance will prevent you from registering in subsequent semesters.

Q: I’m an international student? When will I have to pay my fees?

International students must meet the same fee deadlines as all other students. You should sign up for a payment plan if you cannot pay your fees by the drop date.

Q: My fees are paid by a third party. What do I need to do not to be dropped?

When signing up for classes, you will also be able to update information on WebSMART to indicate that your fees are paid for by a third party. Documentation will be required.

The colleges will also assist in identifying those students whose fees are paid for by third parties and not drop those students for non-payment. You should check with the Cashiers Office, Building 9, First Floor, to make sure that we know your fees are paid for by a third party (e.g. Veteran’s Administration, Department of Rehabilitation, etc.) Please be reminded that some third party payers only pay enrollment fees. You will be responsible for the other fees that are assessed students (e.g. health fee, student body fee, student representation fee, student union fee, instructional materials fees, etc.)

Q: Will I still be able to pay by check?

Yes, you will be able to pay your fees by check as long as your check arrives before the January 7, 2013 deadline. After that date, you will need to bring your check in person to the Cashier’s Office at any of our three colleges in order to prevent being dropped from your classes. If you are on a payment plan and using a check to make your payments, you should send your check directly to Sallie Mae.


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